Language Matters: The Overview
This page outlines the main themes and concepts covered in the Language Matters Guides. For a comprehensive understanding of the topics, please refer to the Publications page.
Phrases
Suggestions of clinical phrases and words that can be substituted with friendlier alternatives.
Non-verbal
Appropriate non-verbal cues to make your interaction more personable and less clinical
Empathy
Less human and more humane.
Philosophy
General principles and guidelines to ensure meaningful communication
"Listen with your senses, not just your ears"
