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Holding a Book

Language Matters: The Overview 

This page outlines the main themes and concepts covered in the Language Matters Guides. For a comprehensive understanding of the topics, please refer to the Publications page.


Suggestions of  clinical phrases and words that can be substituted with friendlier alternatives. 


Appropriate non-verbal cues to make your interaction more personable and less clinical 


Less human and more humane.


General principles and guidelines to ensure meaningful communication

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"Listen with your senses, not just your ears"

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